Moonstone Butterfly Gripper

Return & Refund Policy

Damages and Issues: If your product arrives damaged, or you receive the wrong product, please email us immediately at mary@likegoth.com with clear pictures of the damaged or incorrect product. We will review it in 1 business day and upon approval, we will dispatch a brand new replacement. Your 100% satisfaction is important to us.

Return Qualification Requirements:

1). Orders exceeding 1 month do not accept return or exchange of goods.

Refund instructions:

You will be responsible for paying the freight of the returned goods, as well as the possible customs duties and other expenses. Freight is nonrefundable. If you receive a refund, the return freight will be deducted from your refund.

For an item to be eligible for a return, it must remain in the condition it was received: unused, unworn, tagged, and in its original packaging.

Prior to initiating a return, please reach out to us at mary@likegoth.com. You can expect a response from us within 1 business day. Once your return is accepted, we will share detailed instructions for your return process. Please provide us with the tracking number and your order number once the return shipment has been arranged.

Upon receiving and verifying that the returned product adheres to our return conditions, we will commence your refund process within 1 business day using your original payment method. Be advised that all refunds may take up to 2 business days to process once we receive the returned item.Returns sent without prior approval will not be accepted.

Non-Returnable Items:

Certain items, such as custom products (special orders or personalized items) and gift cards, cannot be returned. If you have concerns about your specific item, please contact us.

It is essential to ensure accuracy when filling out the return address. Please be aware that we cannot be held responsible for any returns that are lost or misdirected due to incorrect address information.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Should you have any queries regarding returns and refunds, please don't hesitate to reach out to us at mary@likegoth.com.